Build a practice that’s supported by strong systems—from policy to everyday practice.
Policies, procedures and people support designed specifically for Australian allied health private practices.
HR-Led. Experience-Driven. Practice-Ready.
Built for allied health practice owners.
WHO WE’RE FOR
Practical policies, procedures and people resources that help you spend less time creating documents and more time running your practice.
Starting a practice
Build strong foundations from day one.
Growing your team
Systems that grow with your practice.
Strengthening systems
Replace outdated documents or fill gaps.
Wanting confidence
Feel supported by practical, proven systems.
WHAT WE DO
We help you build the systems behind a great practice.
Running a successful private practice requires more than great clinical care. It requires clear governance, consistent systems, capable people and practical processes that work together.
A connected practice is built on consistent governance, effective systems, capable people and sustainable operations.
Every component strengthens the others.
WHY IT WORKS
Created by someone who understands people and private practice.
The Practice Playbook combines more than a decade of HR experience with the day-to-day reality of operating a busy allied health practice.
Every policy, procedure and resource has been developed from real-world practice—not generic templates that don’t quite fit.
Built on strong people, employment and organisational experience.
HR-Led.
Developed through years of owning and operating a real private practice.
Experience-Driven.
Designed to be customised and used in day-to-day practice.
Practice-Ready.
Featured Resources
Bring the key areas of your private practice together with The Complete Practice Playbook — our most comprehensive collection of policies, procedures, forms and practical implementation resources for private allied health practices.
Designed to support both new and established practices, this all-in-one collection provides practical resources across clinical governance, practice operations, safety and compliance, and people — helping you build clear, consistent systems across your practice.
The Complete Practice Playbook brings together our individual policies and core policy packs in one connected collection, with documents designed to work alongside each other rather than in isolation.
The collection includes resources covering:
Client consent and information sharing
Privacy and confidentiality (+ BONUS Public-facing Privacy Policy)
Client records access
Referral, intake and demand management
Medicare processes
Fees, cancellations and missed appointments
Complaints, feedback and suggestions
Telehealth
Separated parents
Health and safety
HR and workplace matters
Clinical supervision and professional development
Alongside the policy and procedure templates, you'll also receive practical forms, checklists, letters and implementation guidance to help you put your documents into practice.
Ideal for practices that want to:
✔ Build a connected practice framework
✔ Establish clear and consistent processes
✔ Strengthen governance across key practice areas
✔ Give staff and clinicians practical guidance
✔ Spend less time creating documents from scratch
Professionally developed in clear, plain English, each resource is fully customisable to suit the specific needs of your private practice.
Whether you're building your foundations or reviewing the systems you already have, The Complete Practice Playbook gives you practical tools to move from policy to practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Build strong foundations for your private practice with our Clinic Starter Pack, designed specifically for private allied health practices.
This comprehensive pack brings together essential policies and supporting resources to help you establish clear, consistent processes across key areas of practice governance — from privacy and consent to fees, complaints and telehealth.
The pack includes:
Telehealth Policy – establishes a clear framework for delivering telehealth services safely and professionally, including consent, privacy, technology and clinical suitability.
Privacy & Confidentiality Policy – provides a comprehensive framework for collecting, using, sharing, storing and protecting personal and health information across your practice. Including a BONUS Public-facing Privacy Policy.
Fees, Cancellations & Missed Appointments Policy – establishes clear and consistent processes for fees, payments, funding arrangements, cancellations and missed appointments.
Complaints, Feedback & Suggestions Policy – provides a clear framework for receiving, assessing and responding to complaints and feedback fairly, respectfully and consistently.
Client Consent Policy – establishes clear processes for obtaining, documenting and reviewing informed consent, confidentiality and information sharing, including Information Sharing and Consent Form and Release of Information Consent Form
Together, these resources help create a connected practice framework with clear expectations for your team and consistent processes for managing important aspects of client care and practice operations.
Ideal for practices that want to:
✔ Establish strong foundations from the outset
✔ Put essential governance processes in place
✔ Create clear, consistent practice-wide processes
✔ Build a professional, well-run private practice
Professionally developed in clear, plain English and fully customisable to suit the specific needs of your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Strengthen your practice’s consent and information sharing processes with our Client Consent Essentials Pack, designed specifically for private allied health practices.
This practical pack brings together the essential policy and forms needed to support informed consent, confidentiality and appropriate information sharing throughout the client journey.
The pack includes:
Client Consent Policy – provides a clear framework for obtaining, documenting, reviewing and managing informed consent throughout the provision of services.
Information Sharing & Consent Form – a practical form for documenting a client’s consent to ongoing information sharing with nominated individuals, professionals or organisations.
Consent to Release or Obtain Information Form – supports specific requests to obtain or release client information by clearly documenting what information may be shared, with whom and for what purpose.
Together, these resources help establish clear expectations around informed consent, confidentiality and information sharing, while supporting consistent practice in line with Australian privacy legislation and professional standards.
Ideal for practices that want to:
✔ Obtain and document informed consent clearly and consistently
✔ Establish clear processes for sharing and releasing client information
✔ Protect client confidentiality and support informed decision-making
✔ Strengthen consent documentation and record-keeping practices
Professionally written in clear, plain English and fully customisable to suit the specific needs of your private practice.
Setting up your practice? This policy and forms are included in our Clinic Starter Pack with all essential governance policies to set your private practice up for success.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Running a private allied health practice means balancing quality client care with clear, fair and compliant people management. Our HR Essentials Policy Pack for allied health practices gives you the core workplace policies you need to support your team and protect your practice.
This pack includes three essential policies, purpose-built for private practices and clinical settings:
Respectful Workplace, Discrimination, Harassment & Bullying Policy – promotes a safe, inclusive and professional environment for staff, contractors and students, and sets clear expectations for behaviour in client-facing and clinical contexts.
Performance, Misconduct & Disciplinary Policy – provides a clear, fair framework for managing performance concerns and misconduct, while maintaining professionalism, confidentiality and continuity of client care.
Grievance Resolution Policy – outlines a structured and transparent process for raising and resolving workplace concerns promptly, sensitively and appropriately.
Written in plain English and aligned with Australian employment obligations, these policies are designed for small to medium private practices, including psychology, allied health and multidisciplinary clinics. These policies are fully customisable to suit the specific needs of your private practice.
Ideal for practices that want to:
✔ Support a respectful, ethical and safe workplace culture
✔ Manage staff issues confidently and consistently
✔ Reduce risk while maintaining clinical professionalism
✔ Use policies that are practical, clear and ready to implement
A strong HR foundation for your practice — so you can focus on your team, your clients and quality care.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
HOW IT WORKS
Choose
the resources that suit your practice.
Download
instantly after purchase.
Edit
to reflect your branding, services and requirements.
Use
with confidence in your day-to-day practice.
Build the framework behind your practice.
The Practice playbook helps allied health practice owners create strong foundations through practical policies, procedures and people support. Whether you’re starting out or strengthening an established practice, you’ll find everything you need to build with confidence.
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