We’d love to hear from you.
Whether you have a question about a resource, need help choosing the right pack or simply want to get in touch—we’re here to help.
We’re always happy to answer questions about our resources, help you choose the right products or provide assistance with your order.
Not sure where to start? That’s okay.
If you’re feeling overwhelmed by the number of resources available, tell us a little about your practice and what you’re trying to achieve. We’ll help point you towards the resources that are most relevant to your needs.
HOW CAN WE HELP?
Product Questions
Not sure which resources are right for your practice?
We’ll happily point you in the right direction.
Order Support
Need help with a purchase or accessing your download?
We’re here to help.
Collaborations
Have a suggestion about a policy or resource?
We’d love to hear from you.
General Enquiries
Have another question?
Send us a message and we’ll get back to you as soon as we can.
Looking for something specific?
Before contacting us, you may find what you’re looking for here or in the frequently asked questions below.
Frequently Asked Questions
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Once your purchase is complete, you’ll receive access to your resources digitally, so you can get started straight away.
Your download link will remain active for 24 hours from the time of purchase, so we recommend downloading and saving your files to your own device as soon as possible. Once saved, your resources are ready for you to review, customise and implement within your practice.
As our resources are digital products, nothing will be sent to you by post.
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Yes. Our resources are designed to be customised to reflect the way your practice operates.
Throughout our policies, procedures and supporting resources, you’ll find prompts and areas for customisation so you can adapt the content to your services, team, processes and practice requirements, rather than simply adopting a generic template.
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Your resources are provided digitally as an editable .docx format that allows you to customise them for your practice.
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No. Our resources are current and accurate as at the date of purchase.
From time to time, legislation, industry standards, or best guidance may change. However we do not matain a subscription service for ongoing updates, revisions or version replacements once a product has been purchased.
We recommend reviewing your policies regularly to ensure they continue to meet your practice’s needs, legal, professional and regulatory requirements.
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Our resources are designed with private allied health practice in mind and many can be used across a range of professions and service types.
However, professional, regulatory and legislative requirements can vary depending on your profession, location and the services you provide. You should review and customise each resource to ensure it is appropriate for your particular practice and circumstances.
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Absolutely. If there’s a policy, procedure or practice resource you’d love to see added to The Practice Playbook, we’d love to hear your suggestion.
While we can’t guarantee that every requested resource will be developed, your ideas help us understand what private practice owners need and inform the resources we create next.
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No. Our resources are designed to support good governance, clearer processes and more consistent practice systems, but they do not replace legal, regulatory or professional advice.
Requirements can vary according to your profession, jurisdiction, workforce and services. Each resource should be reviewed and customised for your practice, and independent advice should be sought where appropriate.
Can’t find the answer to your question?
Send us a message and we’ll get back to you as soon as we can.
Build with confidence.
Whether you’re purchasing your first first policy or building an entire practice framework, we’re here to support you every step of the way.