Privacy policy
Effective Date: 15 July 2026
Introduction
The Practice Playbook (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products, subscribe to our communications or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Who we are
The Practice Playbook provides practical policies, procedures, templates and resources designed to support allied health private practices.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details at the end of this policy.
What personal information we collect
Depending on how you interact with us, we may collect personal information including your name, email address, billing address, business or practice name, telephone number (where provided), purchase history, newsletter subscription preferences and information you submit through contact forms or other communications with us.
We may also collect website usage information through cookies and analytics tools.
Payment information is processed securely by our third-party payment providers, and we do not store your complete credit or debit card details.
We only collect personal information that is reasonably necessary to provide our products and services, process transactions, respond to enquiries and improve your experience with The Practice Playbook.
How we collect your information
We collect personal information directly from you when you purchase products through our website, subscribe to our newsletter, complete a contact form, contact us by email or otherwise communicate with us.
Where applicable, we may also collect information when you create an account or participate in surveys, promotions or other activities offered through our website.
In addition, some information is collected automatically through cookies and website analytics tools when you browse and interact with our website.
How we use your information
We use your personal information to process and fulfil orders, provide access to purchased digital resources, communicate with you about your purchases, respond to enquiries and provide customer support.
Where you have subscribed, we may also use your information to send newsletters, product updates and other communications about The Practice Playbook.
In addition, we use personal information to improve our products and services, analyse website performance, enhance the user experience and comply with our legal and regulatory obligations.
We will not use your personal information for purposes unrelated to those described in this Privacy Policy without your consent, unless authorised or required by law.
Email communications
If you subscribe to our newsletter or marketing communications, we may send you updates about new resource releases, product updates, educational content, promotional offers and other news relating to The Practice Playbook.
You may opt out of receiving these communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Payment information
Payments made through our website are processed by secure third-party payment providers.
We do not store or have access to your complete credit or debit card details.
Please refer to your chosen payment provider's privacy policy for information about how they handle payment information.
Cookies and website analytics
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, enhance website functionality and help us understand how visitors use our website. We also use cookies to monitor website performance and support our marketing activities. To assist with these purposes, we may use services such as Google Analytics and other website analytics tools.
Most web browsers allow you to manage or disable cookies through your browser settings; however, doing so may affect the functionality and performance of certain parts of our website.
Third-party services
We may engage trusted third-party service providers to assist us in operating our business and delivering our products and services. These providers may support functions such as website hosting, payment processing, email marketing, website analytics, digital product delivery and customer support.
Where these providers process personal information on our behalf, they are only authorised to use that information for the services they provide to us and are required to handle it in accordance with applicable privacy and security obligations.
Disclosure of personal information
We do not sell, rent or trade your personal information. We may disclose your personal information to trusted third-party service providers who assist us in operating our business and delivering our products and services, where disclosure is required or authorised by law, to establish, exercise or defend our legal rights, or where reasonably necessary to protect the security, integrity or operation of our website or business.
We take reasonable steps to ensure that any third parties who receive personal information on our behalf handle it appropriately and in accordance with applicable privacy obligations.
Overseas disclosure
Some of the third-party services we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards are in place.
Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. This includes implementing appropriate administrative, technical and physical safeguards designed to protect your information.
While we are committed to maintaining the security of your personal information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. As such, we cannot guarantee the absolute security of information provided to us electronically.
Access and correction
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate or out of date.
Requests can be made using the contact details below.
Retention of information
We retain personal information only for as long as reasonably necessary to provide our products and services, fulfil the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes and maintain appropriate business records.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it in accordance with applicable legal and privacy requirements.
Links to other websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be published on this website with the updated effective date.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
The Practice Playbook
Email: hello@thepracticeplaybook.com.au
Website: www.thepracticeplaybook.com.au