Build Your Practice Framework
Strong private practices aren’t built with one policy or one procedure—they’re built through connected systems that support quality care, effective operations and sustainable growth.
What is a Practice Framework?
A Practice Framework is the foundation that brings together the policies, procedures, systems and people practices that support a well-run private practice.
Rather than viewing each document as a standalone resource, the framework shows how every element works together to promote quality care, effective operations, compliance and a positive workplace culture.
It's a practical roadmap for building a practice that is organised, consistent and ready to grow.
Explore The Practice Framework
The Practice Framework brings together four essential areas of private practice, helping you build connected systems that support your clients, your team and your business.
Clinical Governance
Supporting safe, ethical and high-quality client care through clear clinical governance.
Practice Operations
Streamline day-to-day operations and build efficient systems that support growth.
Safety & Compliance
Meet legal and regulatory obligations and manage risk with confidence across your practice.
People
Build and support a capable, engaged workforce.
Clinical Governance
Clinical Governance provides the policies, procedures and systems that support safe, ethical and high-quality clinical care.
It helps create consistency, supports professional accountability and promotes continuous improvement across your practice.
Why it matters
Strong clinical governance helps ensure your practice delivers consistent, evidence-informed care while meeting professional and ethical obligations.
It provides clarity for clinicians, reduces risk and supports quality decision-making across every stage of the client journey.
Resources include
✓ Client Consent
✓ Information Sharing
✓ Privacy & Confidentiality
✓ Client Records
Featured Resources
Strengthen your practice’s consent and information sharing processes with our Client Consent Essentials Pack, designed specifically for private allied health practices.
This practical pack brings together the essential policy and forms needed to support informed consent, confidentiality and appropriate information sharing throughout the client journey.
The pack includes:
Client Consent Policy – provides a clear framework for obtaining, documenting, reviewing and managing informed consent throughout the provision of services.
Information Sharing & Consent Form – a practical form for documenting a client’s consent to ongoing information sharing with nominated individuals, professionals or organisations.
Consent to Release or Obtain Information Form – supports specific requests to obtain or release client information by clearly documenting what information may be shared, with whom and for what purpose.
Together, these resources help establish clear expectations around informed consent, confidentiality and information sharing, while supporting consistent practice in line with Australian privacy legislation and professional standards.
Ideal for practices that want to:
✔ Obtain and document informed consent clearly and consistently
✔ Establish clear processes for sharing and releasing client information
✔ Protect client confidentiality and support informed decision-making
✔ Strengthen consent documentation and record-keeping practices
Professionally written in clear, plain English and fully customisable to suit the specific needs of your private practice.
Setting up your practice? This policy and forms are included in our Clinic Starter Pack with all essential governance policies to set your private practice up for success.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Support clear, lawful and consistent management of client record requests with our Client Records Access Pack, designed specifically for private allied health practices.
This practical pack provides the essential documents needed to manage access to client records in a structured and transparent way, helping your practice respond appropriately while maintaining professional and legal obligations.
The pack includes:
Access to Client Records Policy – outlines your practice’s approach to receiving, assessing and responding to requests for access to client records.
Access to Client Records Request Form – a clear, practical form to support clients requesting access to their records and help practices manage requests consistently.
Together, these resources provide a practical framework for managing identity and authority, confidentiality, grounds for providing or refusing access, methods of access, third-party information and documentation requirements in line with Australian privacy legislation and professional standards.
Ideal for practices that want to:
✔ Manage client record requests consistently and appropriately
✔ Establish clear processes for providing access to records
✔ Protect client confidentiality and privacy
✔ Reduce administrative uncertainty when responding to requests
Professionally written in clear, plain English and fully customisable to suit the specific needs of your private practice.
This request form is only available in our Client Records Access Pack and cannot be purchased individually.
Setting up your practice? This policy is also included in our Clinic Starter Pack alongside essential policies and resources to help establish strong foundations for your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Support ethical, transparent and consistent consent practices with our Client Consent Policy, designed specifically for private allied health practices.
This policy provides a clear framework for obtaining, documenting and reviewing informed consent throughout the provision of services. It addresses key considerations including confidentiality, consent and capacity, consent for children and young people, information sharing, withdrawal of consent and documentation requirements.
The policy also includes an optional section addressing the use of AI-assisted note-taking software in clinical practice, helping practices consider consent and transparency when incorporating these technologies into service delivery.
Ideal for practices that want to:
✔ Establish clear and consistent informed consent processes
✔ Clarify consent, confidentiality and information sharing expectations
✔ Support informed decision-making throughout the client journey
✔ Strengthen consent documentation and record-keeping practices
This policy is fully customisable to suit the specific needs of your private practice.
This product includes the Client Consent Policy only. Consent and information sharing forms are not included.
Looking for the complete set? Our Client Consent Essentials Pack includes the Client Consent Policy together with supporting consent and information sharing forms.
Setting up your practice? This policy is also included in our Clinic Starter Pack alongside essential policies and resources to help establish strong foundations for your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Protect personal and health information with our Privacy & Confidentiality Policy, designed specifically for private allied health practices.
This policy provides a clear framework for how your practice collects, uses, accesses, stores, discloses and protects personal and health information. It supports consistent privacy and confidentiality practices across your team while helping your practice meet applicable privacy obligations and professional standards.
The policy addresses key privacy considerations including consent and information sharing, internal access, professional supervision, third-party service providers, information security, electronic communication, AI-assisted technology, data breaches, and client rights to access and correct their information.
Also included is a BONUS customisable Public-facing Privacy Policy, giving you a practical starting point for communicating how your practice manages personal and health information to clients and other individuals.
Ideal for practices that want to:
✔ Establish clear and consistent privacy and confidentiality practices
✔ Safeguard personal and health information
✔ Give staff and clinicians clear guidance for managing client information
✔ Communicate privacy practices transparently
Both policies are fully customisable to suit your practice, jurisdiction, systems and service model.
Setting up your practice? These policies are also included in our Clinic Starter Pack alongside essential policies and resources to help establish strong foundations for your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Practice Operations
Practice Operations brings together the systems, processes and procedures that keep your practice running efficiently every day.
From client enquiries and bookings to referrals, communication and service delivery, these resources help create consistency, improve workflows and support a positive experience for both clients and your team.
Why it matters
When your operational systems work well, everything else becomes easier.
Clear processes improve efficiency, create a consistent experience for clients and staff, and give your practice the structure it needs to grow with confidence.
Resources include
✓ Referrals & Intake
✓ Waitlist Management
✓ Fees, Cancellations & Missed Appointments
✓ Client Engagement
✓ Telehealth
Featured Resources
Streamline your client intake, manage demand, and ensure a fair and efficient processes with our Referral & Demand Management Pack, designed specifically for private allied health practices.
This pack provides an overarching policy and practical procedures for managing referrals, client intake, and waitlists, helping your practice deliver timely, professional, and consistent care while balancing demand and resources.
The pack includes:
Access, Intake & Demand Management Policy – outlines your practice’s approach to client access, prioritisation, referral management, and equitable service delivery.
Referral & Intake Procedure – step-by-step procedures to ensure referrals are processed consistently, client information is collected accurately, and appointments are managed efficiently.
Waitlist Management Procedure – practical tools and guidance for managing waitlists fairly, prioritising clients appropriately, and keeping clients informed.
Written in plain English and aligned with best practice for allied health service delivery, this pack helps practices reduce administrative stress, manage client expectations, and maintain high standards of care.
Ideal for practices that want to:
✔ Ensure consistent, transparent intake and referral processes
✔ Manage client demand and waitlists effectively
✔ Improve administrative efficiency and communication
✔ Maintain a professional, client-focused service
The procedures are only available in our Referral & Demand Management Pack and cannot be purchased individually.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Establish clear and consistent financial and appointment expectations with our Fees, Cancellations & Missed Appointments Policy, designed specifically for private allied health practices.
This policy provides a practical framework for managing fees, payments, funding arrangements, cancellations and missed appointments across your practice. It helps establish clear expectations from the outset while supporting fair and consistent decision-making when payment or attendance issues arise.
The policy also addresses fee communication, outstanding accounts, exceptional circumstances, repeated non-attendance and practice-initiated appointment changes, helping your practice manage these situations consistently while supporting sustainable service delivery and appointment availability.
Ideal for practices that want to:
✔ Clearly communicate fees, payment and funding arrangements
✔ Manage cancellations and missed appointments consistently
✔ Handle exceptional circumstances and fee waivers fairly
✔ Support sustainable service delivery and equitable access to appointments
Professionally written in clear, plain English and fully customisable to suit the specific needs of your private practice.
Setting up your practice? This policy is also included in our Clinic Starter Pack alongside essential policies and resources to help establish strong foundations for your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Build strong foundations for your private practice with our Clinic Starter Pack, designed specifically for private allied health practices.
This comprehensive pack brings together essential policies and supporting resources to help you establish clear, consistent processes across key areas of practice governance — from privacy and consent to fees, complaints and telehealth.
The pack includes:
Telehealth Policy – establishes a clear framework for delivering telehealth services safely and professionally, including consent, privacy, technology and clinical suitability.
Privacy & Confidentiality Policy – provides a comprehensive framework for collecting, using, sharing, storing and protecting personal and health information across your practice. Including a BONUS Public-facing Privacy Policy.
Fees, Cancellations & Missed Appointments Policy – establishes clear and consistent processes for fees, payments, funding arrangements, cancellations and missed appointments.
Complaints, Feedback & Suggestions Policy – provides a clear framework for receiving, assessing and responding to complaints and feedback fairly, respectfully and consistently.
Client Consent Policy – establishes clear processes for obtaining, documenting and reviewing informed consent, confidentiality and information sharing, including Information Sharing and Consent Form and Release of Information Consent Form
Together, these resources help create a connected practice framework with clear expectations for your team and consistent processes for managing important aspects of client care and practice operations.
Ideal for practices that want to:
✔ Establish strong foundations from the outset
✔ Put essential governance processes in place
✔ Create clear, consistent practice-wide processes
✔ Build a professional, well-run private practice
Professionally developed in clear, plain English and fully customisable to suit the specific needs of your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Support safe, professional and consistent telehealth service delivery with our Telehealth Policy, designed specifically for private allied health practices.
This policy provides a clear framework for determining when telehealth is appropriate and how services should be prepared for, delivered and documented. It addresses key considerations including clinical suitability, informed consent, client safety, privacy and security, technology use, technical disruptions and professional responsibilities.
Designed to support professional, ethical and privacy obligations, the policy helps your practice establish clear expectations for clinicians, staff and clients while maintaining safe and effective service delivery.
Ideal for practices that want to:
✔ Establish a consistent approach to telehealth service delivery
✔ Assess clinical suitability and manage client safety considerations
✔ Clarify privacy, consent and technology expectations
✔ Define clinician, administration and client responsibilities
✔ Support appropriate documentation and continuity of care
Professionally written in clear, plain English and fully customisable to suit the specific needs of your private practice — whether you offer telehealth alongside in-person services or operate fully online.
Setting up your practice? This policy is also included in our Clinic Starter Pack alongside essential policies and resources to help establish strong foundations for your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Safety & Compliance
Safety & Compliance brings together the policies, procedures and resources that help your practice meet its legal, ethical and professional obligations.
From privacy and workplace safety to Medicare requirements and risk management, these resources provide practical guidance to help protect your practice, support your team and maintain confidence in the way you operate.
Why it matters
A proactive approach to safety and compliance helps reduce risk, meet regulatory requirements and create a safe, professional environment for clients and staff.
Clear policies and practical systems provide confidence that your practice is operating responsibly while supporting quality service delivery.
Resources include
✓ Health & Safety
✓ Hazard & Incident Reporting
✓ Risk Management
✓ Medicare
Featured Resources
Ensure your practice is safe, compliant, and prepared with our Health & Safety Compliance Pack, designed for private allied health practices in Victoria. This practical pack gives you the tools to manage risks, prevent incidents, and maintain a safe environment for staff, contractors, students, and clients.
The pack includes an overarching policy and practical forms to support a safe workplace:
Health & Safety Policy – outlines your practice’s commitment to a safe workplace and compliance with Victorian OHS laws.
Incident/Hazard Report Form – a simple, clear form to document accidents, near misses, or hazards.
Risk Assessment Form – a visual tool to guide risk prioritisation and decision-making.
Workstation Risk Assessment Form – helps assess and manage risks for staff workstations, including clinical and administrative setups.
Written in plain English and ready to implement, this pack helps your practice identify hazards, reduce risks, and foster a culture of safety and accountability.These documents are fully customisable to suit the specific needs of your private practice.
Ideal for practices that want to:
✔ Meet Victorian OHS obligations
✔ Protect staff, clients, and students
✔ Manage risks proactively and consistently
✔ Implement practical, ready-to-use tools for day-to-day safety
A strong safety foundation for your practice – so you can focus on your team, your clients and quality care.
The forms and matrix are only available in our Health & Safety Compliance Pack and cannot be purchased individually.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Simplify Medicare compliance and confidently manage Better Access referrals, billing and claiming with our Managing Medicare Pack, designed specifically for private psychology practices.
Medicare requirements can be complex — from validating referrals and monitoring courses of treatment to selecting MBS item numbers and processing claims. Our pack brings the key governance, operational procedures and practical tools together to help your practice manage Medicare-funded services consistently and confidently.
The pack includes:
Medicare Policy – establishes your practice’s governance framework for Medicare-funded services, including referrals, eligibility, billing, claiming, record keeping and ongoing compliance.
Medicare Referral Validation Procedure – provides a clear operational process for receiving, validating and managing Medicare referrals, including incomplete, invalid or unclear referrals.
Medicare Billing & Claiming Procedure – guides staff through MBS item selection, parent/carer and group services, Medicare claims, unsuccessful claims and ongoing monitoring.
Medicare Valid Referral Checklist – a practical working tool to check referral requirements, identify referral issues and determine the appropriate action.
Template Letters – ready-to-use correspondence for requesting valid referrals and seeking clarification from referrers.
Written in plain English and aligned with current Medicare and Better Access requirements, our pack helps your practice move from policy to practice with clear responsibilities, consistent workflows and practical resources for both administrative staff and clinicians.
Ideal for psychology practices wanting to:
✔ Manage Medicare and Better Access requirements consistently
✔ Reduce referral and claiming errors
✔ Clarify responsibilities between administrative staff and clinicians
✔ Establish clear referral validation and billing processes
✔ Support accurate documentation and Medicare compliance
✔ Save time with ready-to-use checklists and template letters
The procedures, checklist and template letters are exclusive to our Managing Medicare Pack and are not available for individual purchase.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Support consistent and compliant Medicare-funded services with our Medicare Policy, designed specifically for private psychology practices.
Our policy establishes a clear governance framework for managing Medicare and Better Access requirements across your practice. It outlines expectations for referral and eligibility requirements, courses of treatment, billing and claiming, record keeping, compliance and Medicare advice, while clearly defining the responsibilities of clinicians, administrative staff and practice management.
Written in plain English and aligned with current Medicare and Better Access requirements, our policy helps your practice establish a consistent approach to Medicare compliance while supporting accurate claiming, appropriate documentation and responsible practice operations.
Ideal for psychology practices that want to:
✔ Strengthen Medicare and Better Access compliance
✔ Clarify responsibilities across your team
✔ Establish clear governance for Medicare-funded services
✔ Support accurate billing, claiming and record keeping
✔ Manage Medicare compliance consistently across your practice
Our policy is fully customisable to suit the specific needs of your private practice.
This product includes the Medicare Policy only.
Looking for the tools to put the policy into practice? This policy is also included in our Managing Medicare Pack, together with practical procedures, tools and templates.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Demonstrate your commitment to a safe, compliant workplace with our Health & Safety Policy, designed specifically for private allied health practices in Victoria.
This policy sets out your practices overarching approach to workplace health and safety, outlining responsibilities for staff, contractors, students, and management, and ensuring compliance with Victorian OHS laws. Clear, practical, and written in plain English, it provides a solid foundation for fostering a safe, professional, and accountable workplace.
Ideal for practices that want to:
✔ Clearly define workplace health and safety responsibilities
✔ Meet Victorian OHS obligations
✔ Promote a safe and professional workplace culture
✔ Lay the foundation for risk management and incident prevention
This policy is fully customisable to suit the specific needs of your private practice.
Looking for a full safety framework? This policy is included in our Health & Safety Compliance Pack for a complete set of forms and tools to support a safe workplace.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
People
The People component focuses on building a positive, supportive and well-managed workplace.
It brings together the policies, procedures and resources that help you recruit, onboard, support and develop your team while fostering a culture of professionalism, wellbeing and continuous learning.
Why it matters
Your people are at the heart of your practice.
Clear expectations, consistent processes and meaningful professional support help create a positive workplace culture, strengthen team performance and contribute to better outcomes for both staff and clients.
Resources include
✓ Conduct & Performance
✓ Supervision & Professional Development
✓ Grievances
Featured Resources
Running a private allied health practice means balancing quality client care with clear, fair and compliant people management. Our HR Essentials Policy Pack for allied health practices gives you the core workplace policies you need to support your team and protect your practice.
This pack includes three essential policies, purpose-built for private practices and clinical settings:
Respectful Workplace, Discrimination, Harassment & Bullying Policy – promotes a safe, inclusive and professional environment for staff, contractors and students, and sets clear expectations for behaviour in client-facing and clinical contexts.
Performance, Misconduct & Disciplinary Policy – provides a clear, fair framework for managing performance concerns and misconduct, while maintaining professionalism, confidentiality and continuity of client care.
Grievance Resolution Policy – outlines a structured and transparent process for raising and resolving workplace concerns promptly, sensitively and appropriately.
Written in plain English and aligned with Australian employment obligations, these policies are designed for small to medium private practices, including psychology, allied health and multidisciplinary clinics. These policies are fully customisable to suit the specific needs of your private practice.
Ideal for practices that want to:
✔ Support a respectful, ethical and safe workplace culture
✔ Manage staff issues confidently and consistently
✔ Reduce risk while maintaining clinical professionalism
✔ Use policies that are practical, clear and ready to implement
A strong HR foundation for your practice — so you can focus on your team, your clients and quality care.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Support your clinicians’ growth while creating clear, consistent processes for supervision and professional development with our Clinician Support Pack, designed for private allied health practices.
This pack provides a practical framework for managing clinical supervision and professional development, helping your practice establish expectations, support ongoing learning and maintain clear processes for requesting, approving and documenting professional development.
The pack includes:
Supervision & Professional Development Policy – outlines your practice’s approach to clinical supervision and professional development, including expectations, responsibilities and arrangements for supporting staff development.
Supervision & PD Request Form – provides a consistent process for staff to request financial support and/or leave to attend professional development activities, with requests appropriately documented and approved.
Together, these resources help your practice create a structured approach to supervision and professional development while supporting a culture of learning, reflective practice and continuous improvement.
Ideal for practices that want to:
✔ Establish clear expectations for supervision and professional development
✔ Support the ongoing development of clinicians
✔ Manage PD requests consistently and transparently
✔ Maintain clear records of requests and approvals
The Supervision & PD Request Form is exclusive to the Clinician Support Pack and is not available for individual purchase.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Support professional growth, clinical excellence, and consistent supervision with our Supervision & Professional Development Policy, designed specifically for private allied health practices.
This policy provides a clear framework for how clinical supervision and professional development (PD) are supported and managed within your practice. It establishes expectations for participation in supervision and professional development, outlines the responsibilities of staff and management, and provides a consistent approach to requests for professional development support, including leave and financial assistance.
Written in plain English and designed for practical implementation, the policy helps your practice create a structured approach to supervision and professional development while fostering a culture of learning, reflective practice and continuous improvement.
Ideal for practices that want to:
✔ Establish clear expectations for clinical supervision
✔ Clarify responsibilities for professional development
✔ Manage requests for PD support consistently and transparently
✔ Promote ongoing learning and reflective practice
This policy is fully customisable to suit the specific needs of your private practice.
Looking for a complete clinician support framework? This policy is included in our Clinician Support Pack, together with the Supervision & PD Request Form to support the consistent management of professional development requests.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Create a safe, inclusive and professional environment for your team with our Respectful Workplace Policy, designed specifically for private allied health practices by an experienced HR professional.
This policy clearly sets expectations for respectful behaviour in clinical and non-clinical settings, including interactions between staff, contractors, students, clients and families. It outlines what constitutes discrimination, harassment and bullying, and provides a clear, fair process for responding to concerns in a way that supports staff wellbeing and maintains professional and ethical standards.
Written in plain English and aligned with Australian workplace obligations, this policy helps practice owners and managers promote a positive workplace culture while reducing risk and ensuring concerns are handled appropriately and confidentially.
Ideal for practices that want to:
✔ Promote a respectful and inclusive workplace culture
✔ Clearly define unacceptable behaviour
✔ Support staff to speak up safely and confidently
✔ Meet workplace and professional obligations
✔ Implement a policy that is practical and ready to use
An essential policy for any allied health practice committed to safety, professionalism and respectful care — for both staff and clients.
This policy is fully customisable to suit the specific needs of your private practice.
Looking for a full suite of HR policies? This policy is included in our HR Essentials Policy Pack, designed to support compliant and well-run allied health practices.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Build with confidence.
Whether you’re starting your first private practice, employing your first clinician or strengthening an established business, The Practice Playbook helps you build strong foundations and practical systems that support your practice now and into the future.