Establish clear and consistent financial and appointment expectations with our Fees, Cancellations & Missed Appointments Policy, designed specifically for private allied health practices.
This policy provides a practical framework for managing fees, payments, funding arrangements, cancellations and missed appointments across your practice. It helps establish clear expectations from the outset while supporting fair and consistent decision-making when payment or attendance issues arise.
The policy also addresses fee communication, outstanding accounts, exceptional circumstances, repeated non-attendance and practice-initiated appointment changes, helping your practice manage these situations consistently while supporting sustainable service delivery and appointment availability.
Ideal for practices that want to:
✔ Clearly communicate fees, payment and funding arrangements
✔ Manage cancellations and missed appointments consistently
✔ Handle exceptional circumstances and fee waivers fairly
✔ Support sustainable service delivery and equitable access to appointments
Professionally written in clear, plain English and fully customisable to suit the specific needs of your private practice.
Setting up your practice? This policy is also included in our Clinic Starter Pack alongside essential policies and resources to help establish strong foundations for your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
Establish clear and consistent financial and appointment expectations with our Fees, Cancellations & Missed Appointments Policy, designed specifically for private allied health practices.
This policy provides a practical framework for managing fees, payments, funding arrangements, cancellations and missed appointments across your practice. It helps establish clear expectations from the outset while supporting fair and consistent decision-making when payment or attendance issues arise.
The policy also addresses fee communication, outstanding accounts, exceptional circumstances, repeated non-attendance and practice-initiated appointment changes, helping your practice manage these situations consistently while supporting sustainable service delivery and appointment availability.
Ideal for practices that want to:
✔ Clearly communicate fees, payment and funding arrangements
✔ Manage cancellations and missed appointments consistently
✔ Handle exceptional circumstances and fee waivers fairly
✔ Support sustainable service delivery and equitable access to appointments
Professionally written in clear, plain English and fully customisable to suit the specific needs of your private practice.
Setting up your practice? This policy is also included in our Clinic Starter Pack alongside essential policies and resources to help establish strong foundations for your private practice.
Things to note:
• For use within the purchasing practice only. Resources must not be resold, shared, transferred or redistributed outside the purchasing practice.
• Digital product only. No physical item will be shipped.
• Due to the digital nature of this product, change-of-mind refunds or exchanges are not available. Your rights under the Australian Consumer Law are not affected.
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